** NOTICE ON HARI RAYA CLOSURES ** - Our office will be closed from 30th Apr to 4th May 2022. Dispatch of your order(s) will only be carried out from 5th May 2022 onwards. We are sorry for any inconvenience caused. SELAMAT HARI RAYA & HAPPY HOLIDAYS ! PLEASE STAY & DRIVE SAFELY !
FAQ - Frequently Asked Questions

Q. How to purchase my order on the site?
     

 To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
   

       https://estore.goldchoice.com/ offers various kind of Payment Methods as shown below :-

       1. Credit Card
           Via Ipay88 (Visa or Mastercard / Internet Banking) 

       2. Offline / IBG (Interbank Giro) Bank Transfer 

          Bank : OCBC
          Bank Account : 131 1008 230
          Account Name : Yee Harn Trading Sdn Bhd

          After payment being made, please send us the (Proof of Payment) with printed details of :
                  Bank Name :
                  Banking Date :
                  Banking Time :
                  Banking Reference No :
                  Total amount you have paid :
                  AND    Your Order No :

         You may WhatsApp or scan and email us the "Proof of Payment"  info to Email Address : online@goldchoice.com or WhatsApp us +6012 538 0720

         Note: Product(s) purchased will only be delivered after the aforesaid confirmation is duly made.

      3. e-Wallet

          Via QRPay (Maybank)   

 

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
       Yes,  only if the order is still on pending status.

      - Please send an email to our customers service email at online@goldchoice.com with the message title “Request to cancel order” in order to inform us about the cancellation             order.
      - Orders that are in shipping or shipped will not be cancelled.

Q. What is the product's transaction currency?
       All products transaction currency will be done in Ringgit Malaysia.

Q. How long does the delivery usually takes?
       Delivery usually will takes about 2 to 5 working days.

Q. I still have doubts!
      Sorry that we're unable to clear your doubts in the F.A.Q page.

      Please kindly send us an email to online@goldchoice.com for us to clear your doubts.